WORLDWIDE DISTRIBUTOR OF OFFICE PRODUCTS
fleche_cote_droit

Werken bij Lyreco Benelux

NL - FR
vacature

Customer Service Medewerker - Temporary assignment

Functie
Customer Service
Regio
Herstal (Luik)
Land
Vlag - België België
Werken bij Lyreco

ARE YOU THE BUSINESS (WO)MAN WE ARE LOOKING FOR TO SIMPLIFY LIFE AT WORK?

In 1926 Georges-Gaston Gaspard creates a bookstore in Valenciennes (North of France). Progressively the small bookstore grows and from retail company expands to a printing service company producing its own paper products range.From the 80's to year 2005, Lyreco expands to Europe and Asia Pacific. 

Today, with a turnover of €2 billion in 2017, the company ranks amongst the first worldwide distributors of Workplace supplies solutions and is active in 42 countries on 4 continents. 

We want to be a 'best in class' employer and therefore we invest in our employees. You will work in a dynamic team of both experienced salesmen and starters, with room for business but also pleasure. If you want to get to know us, please check out our other webpages!

Hoe ziet je dag eruit?

You will be the 1 point of contact for both Sales and Customers. You will be working in Herstal (Liège) and will service Customers and Sales in the Benelux concerning Office Supplies.
You will start of with a project of 3 à 4 months, with a possible extension.


Your main tasks will be:

  • Support Sales if there are questions, problems,.. about Lyreco's office supplies;
  • Support Customers if there are questions or problems with their products or order;
  • Solve the most frequent issues and setting up an FAQ database for our Customers & Sales;
  • Solve issues for our customers. If needed liaise with a 3rd party to solve issues on-site at the customer;
  • Setting up a contract in SAP, making sure that the customer structure is correct.
Wie zoeken wij?
  • Service oriented person, friendly, recognizing the customers mood and needs;
  • You have an experience of preferably at least 12 months in customer service;
  • Knowledge of Microsoft Office, working with Word, Excel, PowerPoint;
  • Problem solver;
  • Able to recognize structures / processes and identify improvements;
  • Flexible attitude, team player;
  • Bilangual in Dutch and French (both spoken as written).
Wat bieden wij?

Are you looking for a unique opportunity to work for a company with a young and dynamic operating environment and modern and trendy offices? Apply now!

We offer you:

  • An interesting competitive salary package;
  • Fringe benefits (such as meal vouchers).

    We are looking forward to receive your candidacy!